Apple.com
Apple is a technological and business tycoon in today's
market of devices and experiences. Apple is not special compared to other
vendors like Toshiba, HP, Dell, or even Microsoft. They all sell devices, and
they all can write documents and make movies and play games. But there is
something unique about Apple that is impossible to identify from a purely
business perspective. The point is that they view their product as an
experience rather than a device or a service. From the perspective of Apple,
Inc., buying an iPhone is buying Apple, and buying Mac is buying Apple: a
uniform, relatable, and end-to-end experience.
To that end, the question becomes what is Apple's
presence for the curious or the naysayers? Apple's success with selling devices
back in 2008 with iPod is no accident--specifically which it wasn't the
internet or their webpage selling those devices. It was the retail stores, word
of mouth, and news hype that ultimately carried Apple into a truly golden age
of commerce. It's entirely possible that Apple never needed a website back then
and doesn't even need one now to keep the space grey, silver, and rose gold unibody
train going.
For the purchasing category
1. Is
everything I need to get to or want to consume available without scrolling?
Yes--with a
twist. From a PC or newcomer’s perspective, it is not clear what Apple actually
has to offer these days except for the one thing that they are particularly
interested in driving sales or recently announced. Without knowing Mac is a
computer, or Music is a subscription service, it's actually not immediately
apparent what everything is.
2. Is it
visually appealing?
Yes. The
visual design is a universally recognizable Apple style. Sleek with silver,
smooth scrolling, and vivid, bright colors against a white canvas.
3. Am I left
with the experience of wanting to come back?
Yes. Oddly
so, even though I have one of their products, I cannot help but waste a few
minutes biweekly on their website to get lost in all of the silver.
Is it a good website?
On the ternary scale (0 being unreadable, 1 being
unmemorable, and 2 being memorable), I give Apple.com a big fat 2. In a similar
way to Amazon.com, their website is memorable for reasons that have nothing to
do with the website itself, but rather the experience. Apple may have simply
stumbled onto the design of their company language, the color scheme, and even
the capabilities of their recent devices, but they captured something that
cannot be forcibly replicated. This magic appears on the web too.
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